Shipping policy

Last Updated: August 13, 2026

Brand: Melvya | Website: melvya.shop

Support Email: hello@melvya.shop

Phone: +61 0826221347

Warehouse Address: 45 Headland Dr, Gerroa NSW 2534, Australia

1. Delivery Coverage

We deliver to all Australian states and territories (NSW, VIC, QLD, SA, WA, TAS, ACT, NT). International shipping services are not available at this time.

2. Order Processing Timeframe

All orders require 1–3 business days processing time prior to Australia Post dispatch.

Business days are defined as Monday–Friday, excluding all Australian national public holidays. Orders placed after hours, on weekends or public holidays will commence processing the next working day. Peak sales seasons (Christmas, Black Friday) may extend processing by an additional 1–2 business days.

3. Estimated Transit Times After Dispatch

  • NSW Metro & South Coast (Gerroa area): 1–4 business days
  • Regional NSW, Victoria & Brisbane Metro: 3–7 business days
  • South Australia, Tasmania, ACT: 5–9 business days
  • Western Australia & Northern Territory Remote Regions: 8–15 business days

    All transit windows are estimates only; delays caused by Australia Post disruptions, extreme weather or logistical breakdowns are outside our operational control.

4. Shipping Fees & Free Delivery Promotions

Delivery costs are automatically calculated and clearly displayed at checkout before payment submission. We regularly run minimum-spend free standard shipping offers, advertised via site banners and product landing pages.

5. Order Tracking Service

Once your parcel is dispatched, an automated confirmation email containing your Australia Post tracking number and tracking portal link will be sent to your checkout email address. If you cannot locate the tracking email, please check your spam folder or contact hello@melvya.shop for assistance.

6. Common Delivery Issue Resolution

  1. Tracking status marked delivered but parcel not received: First check with neighbours, local parcel lockers or nearby Australia Post collection point. Contact us within 14 calendar days of the delivered scan date for formal investigation.
  2. Damaged or lost parcels in transit: Email hello@melvya.shop with your order number and clear photos of damaged packaging/items within 7 days of delivery attempt. We resolve all claims in compliance with Australia Post rules and Australian Consumer Law.

7. Undeliverable Return-To-Sender Parcels

If parcels are returned to our warehouse due to incorrect customer-provided address, repeated failed delivery attempts or unclaimed collection, the customer is responsible for all additional redelivery postage fees.

8. Shipping Support Contact

Email: hello@melvya.shop

Phone: +61 0826221347

Address: 45 Headland Dr, Gerroa NSW 2534, Australia