Terms of service

Effective Date: August 13, 2026 These terms govern all website browsing, account registration and purchases completed on melvya.shop, operated by Melvya in New South Wales, Australia. Official Contact Details: Email: hello@melvya.shop Phone: +61 0826221347 Business Address: 45 Headland Dr, Gerroa NSW 2534, Australia

By visiting our website, creating a customer account or finishing checkout, you acknowledge full acceptance of all clauses within these terms.

When registering an account, you must submit truthful, complete and accurate personal and delivery information. You bear sole responsibility for safeguarding your account login credentials and all orders placed under your profile. This website cannot be utilised for fraudulent, unlawful or copyright-infringing activities.

All garment imagery, Australian size charts, colour descriptions and pricing displayed on melvya.shop are accurate to the best of our ability. We reserve the right to correct obvious typographical pricing mistakes. If a product is incorrectly listed at an unrealistic low price, Melvya reserves the right to cancel the relevant order and issue a full refund with advance email notification to the customer.

Submitting an online order does not constitute a legally binding sales contract until Melvya confirms dispatch of your goods. We reserve the authority to refuse or cancel orders due to stock shortages, suspected payment fraud, invalid delivery addresses or policy violations. All cancelled orders receive an automatic full refund to your original payment source.

All written text, product photography, brand logo, page layout and design assets across melvya.shop are exclusive intellectual property of Melvya. Copying, downloading, reproducing or commercial redistribution without written email approval from hello@melvya.shop is strictly prohibited.

Subject to mandatory Australian Consumer Law provisions, Melvya shall not be liable for indirect, consequential or incidental loss arising from courier delays, third-party payment service failures or improper garment wear and care. All statutory ACL consumer guarantees remain fully enforceable regardless of this liability clause.

These Terms of Service are governed by the laws of New South Wales, Australia. Customer disputes may be submitted to NSW Fair Trading or the Australian Competition and Consumer Commission (ACCC) for mediation.

Melvya reserves the right to revise these terms periodically. Updated versions will be published on melvya.shop with a new effective date. Continued website usage after policy revisions confirms your acceptance of updated terms.

For questions regarding these service terms, email hello@melvya.shop.